Privacy Policy – kigame

1. Introduction

1.1 This Privacy Policy ("Policy") is published by kigame ("kigame," "we," "us," "our") and applies to all personal data processed in connection with your use of the kigame platform accessible at kigame.app.

1.2 By registering a kigame account, making a deposit, placing a bet, or otherwise using our services, you acknowledge that you have read and understood this Policy. If you do not agree with how kigame processes personal data, you should not use our services.

1.3 This Policy should be read alongside kigame's Terms & Conditions, which are incorporated by reference. Capitalised terms used but not defined here have the meanings given to them in the Terms & Conditions.

1.4 kigame is committed to protecting the privacy and security of all players. We process personal data only where we have a lawful basis to do so, and we apply appropriate technical and organisational measures to keep your data secure.

2. Data We Collect

2.1 kigame collects personal data in the following categories:

2.2 kigame does not collect sensitive personal data beyond what is necessary for identity verification and responsible gaming assessments (e.g., self-exclusion requests).

3. How We Use Your Data

3.1 kigame uses your personal data for the following purposes:

• Account management: Creating and maintaining your kigame account, authenticating your identity at login, and processing kigame Login sessions securely.
• Payment processing: Facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, UnionPay, and USDT TRC20.
• KYC and AML compliance: Verifying your identity and age (18+) using CNIC, and fulfilling anti-money laundering obligations under applicable international standards.
• Service delivery: Providing access to cricket betting, live casino, slots, crash games, and all other kigame platform features.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling indicators, administering self-exclusion and deposit limits, and sending responsible gaming communications where appropriate.
• Customer support: Responding to queries, resolving disputes, and processing complaints.
• Fraud prevention and security: Detecting and preventing unauthorised access, fraudulent transactions, bonus abuse, and multi-accounting.
• Marketing communications: Sending promotional offers and bonuses to players who have opted in — you may opt out at any time through your account settings or by contacting support.
• Platform improvement: Analysing usage data in aggregate form to improve kigame's products, game lobby, and user experience.

4. Legal Basis for Processing

4.1 kigame processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our agreement with you as a kigame account holder — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable AML, KYC, and responsible gaming regulatory obligations.
• Legitimate interests: Fraud prevention, platform security, and aggregated analytics — where these interests are not overridden by your privacy rights.
• Consent: Direct marketing communications, where you have explicitly opted in. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Third Parties

5.1 kigame does not sell, rent, or trade your personal data to third parties for their own commercial purposes.

5.2 kigame shares personal data only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, and other payment partners receive transactional data necessary to process your PKR deposits and withdrawals.
• Game providers: Third-party gaming studios (PG Soft, JILI, Pragmatic Play, and others) may receive a session token and anonymous player identifier to deliver game content. They do not receive your full identity data.
• KYC and identity verification services: Third-party identity verification providers may process your CNIC and selfie image to confirm your identity and age as required by our compliance obligations.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory request, kigame may disclose personal data to relevant authorities.
• Corporate transactions: In the event of a merger, acquisition, or sale of assets, personal data held by kigame may be transferred to the successor entity, subject to equivalent privacy protections.

5.3 All third-party processors engaged by kigame are required to handle personal data in accordance with applicable data protection standards and may not use your data for their own independent purposes.

6. Cookies & Tracking Technologies

6.1 kigame uses cookies and similar tracking technologies on kigame.app to enable essential platform functionality and to improve the user experience.

6.2 Categories of cookies used by kigame:

• Essential cookies: Required for the platform to function — including session authentication, kigame Login state management, and the cashier. These cannot be disabled without breaking platform functionality.
• Performance cookies: Collect anonymous usage data (pages visited, session duration, device type) to help kigame understand how the platform is used and where improvements can be made.
• Preference cookies: Store your platform preferences such as language settings and display options.

6.3 You can manage cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from using core kigame services, but may affect the quality of your experience.

7. Data Retention

7.1 kigame retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and compliance obligations.

7.2 As a general guide: account and transaction records are retained for a minimum of five (5) years following account closure to comply with AML obligations. Identity verification documents (CNIC images) are retained for the legally required period under applicable financial crime regulations.

7.3 Where personal data is no longer required, kigame securely deletes or anonymises it in accordance with our internal data retention schedule.

8. Data Security

8.1 kigame implements robust technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and kigame servers;
• Encrypted storage of sensitive data including CNIC images and financial information;
• Access controls limiting personal data access to kigame staff on a strict need-to-know basis;
• Regular security assessments and monitoring of platform infrastructure;
• Two-factor authentication (2FA) options for all kigame player accounts.

8.2 While kigame takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the security of your kigame login credentials. Never share your password with anyone.

9. Your Privacy Rights

9.1 Depending on applicable data protection laws, you may have the following rights in respect of your personal data held by kigame:

• Right of access: Request a copy of the personal data kigame holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of personal data where there is no compelling reason for continued processing — subject to kigame's legal retention obligations;
• Right to restriction: Request that kigame restricts processing of your personal data in certain circumstances;
• Right to data portability: Request a machine-readable copy of personal data you have provided to kigame;
• Right to object: Object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: Withdraw consent for marketing communications at any time without affecting prior lawful processing.

9.2 To exercise any of these rights, contact kigame support at the email address listed in Section 14. kigame will respond within a reasonable timeframe and in accordance with applicable law.

10. Children's Privacy

10.1 kigame's services are strictly for adults aged 18 years and over. kigame does not knowingly collect personal data from individuals under 18. If you believe a minor has registered a kigame account, please contact our support team immediately.

10.2 Where kigame discovers that personal data has been collected from a minor, the account will be immediately suspended, all balances held pending investigation, and the data deleted or quarantined as appropriate to the circumstances.

11. International Data Transfers

11.1 kigame may transfer personal data to third-party service providers located outside Pakistan — including game providers, payment processors, and infrastructure providers. Where such transfers occur, kigame takes appropriate measures to ensure that your personal data is afforded an equivalent level of protection to that which applies within Pakistan, including through contractual data protection clauses with recipient organisations.

12. Third-Party Links

12.1 kigame.app may contain links to internal pages only — as specified in our site navigation. kigame does not include links to third-party external websites. This Policy applies only to kigame.app and its subpages. kigame is not responsible for the privacy practices of any external service that may be independently accessible by players.

13. Policy Updates

13.1 kigame may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated to registered players via email or an in-platform notification prior to taking effect where reasonably practicable.

13.2 Continued use of kigame following the posting of any changes to this Policy constitutes your acceptance of those changes. We encourage you to review this page periodically.

14. Contact Us

14.1 For any questions, concerns, or requests relating to this Privacy Policy or the personal data kigame holds about you, please contact our support team.

14.2 Contact email: [email protected] (plain text — not a clickable link).

14.3 kigame support operates on Pakistan Standard Time (PKT, UTC+5). We aim to acknowledge all privacy-related requests within 5 business days and resolve them within 30 calendar days, or within any shorter period required by applicable law.